Shipping policy

At Jadesïgn, we place great importance on customer satisfaction, including when it comes to the shipping times of our unique, handmade products. Here's what you need to know about our shipping process:

1. Production Time: 

Each item we offer is carefully crafted by hand with attention to detail by our artisans. Pieces take between 1 to 2 weeks to be crafted, depending on the complexity and nature of the item ordered.

2. Order Processing:

Once your order is placed and payment is confirmed, our team begins the production process immediately. You will be notified via email as soon as your order is ready to be shipped.

3. Shipping Options:

We offer various shipping options depending on your location and preferences. Delivery times vary depending on the shipping method chosen during checkout.

4. Package Tracking:

Once your order is shipped, you will receive a confirmation email containing a tracking number allowing you to monitor the progress of your package until delivery.

5. International Delivery:

We offer international delivery to most countries. Please note that delivery times may vary depending on the destination and any customs procedures.

6. Customer Service:

If you have any questions regarding the shipping of your order or encounter any issues with your delivery, feel free to contact our customer service team. We're here to assist you and address any concerns you may have.

We strive to ensure that each order is shipped in a timely manner while maintaining the quality and integrity of our handmade products. We appreciate your patience and understanding.